Refund Policy

Last updated: 2 September 2026

The short version

If a book does not work — a corrupt file, a failed download, the wrong title — we will fix it or refund you in full. Just email gettruthgetlife@gmail.com.

If you have downloaded a book and simply changed your mind about the content, we generally cannot refund it, for the reason explained below.

Why downloads are treated differently

Under EU consumer law you normally have 14 days to change your mind about an online purchase. Digital content is an exception: once you have downloaded it, you have received everything you paid for and it cannot be returned.

That exception only applies if you agreed to it. At checkout you are asked to tick a box confirming two things — that you want your download immediately, and that you understand you lose the 14-day right to cancel once the download begins. If you do not tick it, your 14-day right stands until you download.

When we will refund

• The file is corrupt, incomplete, or will not open
• You were charged more than once for the same book
• You bought the wrong title by mistake and have not downloaded it
• The book is materially different from what the product page described
• Any technical fault on our side that we cannot put right

When we usually will not

• You have downloaded the book and disagree with its content
• You already owned the book
• You have shared the file with others

None of this is meant to be rigid. This is a ministry, not a corporation. If you have bought something in good faith and are genuinely unhappy, write and say so.

How to ask

Email gettruthgetlife@gmail.com with your order number and what went wrong. We aim to reply within [3] working days. Approved refunds go back to the method you paid with, usually within [10] working days — MPESA refunds may take longer.